{"id":3510,"date":"2019-08-22T16:39:23","date_gmt":"2019-08-22T19:39:23","guid":{"rendered":"https:\/\/www.dreamingdogs.com.br\/shop\/?page_id=3510"},"modified":"2023-04-18T15:17:14","modified_gmt":"2023-04-18T18:17:14","slug":"f-a-q-s-2","status":"publish","type":"page","link":"https:\/\/www.dreamingdogs.com.br\/shop\/f-a-q-s-2\/?lang=en","title":{"rendered":"F.A.Q.s"},"content":{"rendered":"

[vc_row content_placement=”top” type=”boxed” css=”.vc_custom_1587059554757{margin-top: 40px !important;margin-right: 15% !important;margin-left: 15% !important;}”][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417760835{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/aduana.png?id=3493) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s%2F%3Flang%3Den|title:Customs%20%26%20Taxes|”][vc_column_text css=”.vc_custom_1585250727535{margin-top: -18px !important;}”]<\/p>\n

CUSTOM & TAXES<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417776210{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/entrega.png?id=3498) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s-2%2F%3Flang%3Den|title:Shipping%20Information|”][vc_column_text css=”.vc_custom_1585250761756{margin-top: -18px !important;}”]<\/p>\n

SHIPPING INFORMATION<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417790500{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/pagamento.png?id=3500) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s-3%2F%3Flang%3Den|title:Payment%20Information|”][vc_column_text css=”.vc_custom_1585250786449{margin-top: -18px !important;}”]<\/p>\n

PAYMENT INFORMATION<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417802021{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/ruling-pens.png?id=3505) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s-4%2F%3Flang%3Den|title:Ruling%20pens|”][vc_column_text css=”.vc_custom_1585250800920{margin-top: -18px !important;}”]<\/p>\n

RULING PENS<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417820017{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/devolucoes.png?id=3496) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s-5%2F%3Flang%3Den|title:Returns%20%26%20Replacements|”][vc_column_text css=”.vc_custom_1585250845986{margin-top: -18px !important;}”]<\/p>\n

RETURN & REPLACEMENTS<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1585255755395{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2020\/03\/privacidade.png?id=4735) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s-6%2F%3Flang%3Den|title:Returns%20%26%20Replacements||”][vc_column_text css=”.vc_custom_1585250869333{margin-top: -18px !important;}”]<\/p>\n

PRIVACY<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1566333634807{margin-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_column_text]<\/p>\n

Shipping Information<\/strong><\/span><\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1566411819442{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]What shipping methods are available?<\/span>
\nFor national orders, we use Correios (PAC or SEDEX) or Jadlog.<\/p>\n

FedEx is our international courier. The shipping fee of your order depends on the weight of your order and the country you live in.[\/vc_column_text][vc_column_text]Where can I quote my shipping fee?<\/span>
\nYou can find the shipping fee at the checkout cart. You don\u2019t need to place your order to quote your shipping fee.[\/vc_column_text][vc_column_text]Where can I track my order?<\/span>
\nWe\u2019ll send an email containing your tracking code as soon as your order is posted. You can also find the tracking code on your account page.
\nThe courier we use for international orders is FedEx.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]Do you ship worldwide?<\/strong><\/span>
\nYes, we ship worldwide, but you can also find our pens with our resellers, listed below.<\/p>\n


\nCalliArt \u2013 The Netherlands<\/a>
\nCalligrafun \u2013 Poland<\/a>
\nGrafitti Artes \u2013 Brasil<\/a>
\nJohn Neal \u2013 United States<\/a>
\nLe Calligraphe \u2013 France<\/a>
\nNot Just a Card \u2013 Australia<\/a>
\nPapelaria Universit\u00e1ria \u2013 Brasil<\/a>
\nScribblers \u2013 United Kingdom<\/a>
\n<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row content_placement=”top” type=”boxed” css=”.vc_custom_1587059554757{margin-top: 40px !important;margin-right: 15% !important;margin-left: 15% !important;}”][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417760835{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/aduana.png?id=3493) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” link=”url:https%3A%2F%2Fwww.dreamingdogs.com.br%2Fshop%2Ff-a-q-s%2F%3Flang%3Den|title:Customs%20%26%20Taxes|”][vc_column_text css=”.vc_custom_1585250727535{margin-top: -18px !important;}”] CUSTOM & TAXES [\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_col-xs-6″][vc_btn title=”” style=”outline-custom” outline_custom_color=”rgba(102,102,102,0.01)” outline_custom_hover_background=”rgba(102,102,102,0.01)” outline_custom_hover_text=”rgba(255,255,255,0.01)” shape=”square” size=”lg” align=”center” css=”.vc_custom_1566417776210{background-image: url(https:\/\/www.dreamingdogs.com.br\/shop\/wp-content\/uploads\/2019\/08\/entrega.png?id=3498) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-3510","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/pages\/3510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/comments?post=3510"}],"version-history":[{"count":14,"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/pages\/3510\/revisions"}],"predecessor-version":[{"id":5532,"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/pages\/3510\/revisions\/5532"}],"wp:attachment":[{"href":"https:\/\/www.dreamingdogs.com.br\/shop\/wp-json\/wp\/v2\/media?parent=3510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}